Terms and Conditions
Updated on 17th of Feb 2025.
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Theorypass ("Company", "we", "us", or "our"), concerning your access to and use of the https://theorypass.co.uk/ website and our mobile applications (collectively, the "Service"). You agree that by accessing the Service, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE.
This product includes the Driver and Vehicle Standards Agency (DVSA) revision question bank.
The Driver and Vehicle Standards Agency (DVSA) has given permission for the reproduction of Crown copyright material. DVSA does not accept responsibility for the accuracy of the reproduction.
Furthermore, unless otherwise indicated, the Service is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service (collectively, the "Content") are owned or controlled by us or licensed to us, and are protected by copyright.
You may link and quote our content under the Fair Use policy, without explicitely asking for permission, provided you add a direct link to the source.
By registering on our website, or using a social login such as Google, you agree to receive updates, important information or announcemnt to your e-mail address. You are allowed to unsubsrice from the service at any time.
You agree to use our app in a lawful and respectful manner. You must not:
Your answers will be stored and used to provide you with a better experience that is bound to these terms. You grant Theorypass the full ownership rights to use these answers. Your answers can be used in aggregate form to further improve the learning system or provide insights to the broader industry e.g. in the form of a blog post.
We reserve the right, but not the obligation, to: (1) monitor the Service for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use.
We care about data privacy and security. Please review our Privacy Policy. By using the Service, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.
To access the full features of our app, you need an active subscription. All payments are securely processed through Stripe.
Subscriptions renew automatically according to your selected billing plan. At the start of each billing cycle, Stripe automatically generates an invoice and attempts to charge the payment method on file.
Once an invoice has been generated, it remains valid and payable — even if you cancel your subscription immediately afterward. This is because billing occurs for the full period in advance, and Stripe automatically retries any unpaid invoices according to its standard retry schedule.
The duration of your billing cycle (e.g., monthly, yearly) is clearly displayed on both our pricing page and the Stripe checkout page before you confirm your payment.
If your payment succeeds, you will get a receipt, confirming your billing cycle purchase. Failed payments will be retried automatically by Stripe.
You may cancel your subscription at any time through your account's billing portal. To avoid being charged for the next billing cycle, please cancel at least one hour before your renewal date.
Cancellation stops future renewals but does not affect invoices that have already been generated or paid. You will continue to have full access until the end of the current billing period that has already been invoiced.
Because our free tier provides access to approximately 10% of the question bank, you are able to fully experience the product before purchasing. For this reason, all purchases are considered final once payment has been processed, and no refunds are provided after upgrading from the free tier. Refunds are not automatically provided but may be granted at our sole discretion to users that have not exceeded the free tier usage.
To confirm a successful cancellation, refresh your billing portal page — it should display that your subscription has been canceled or will cancel at the end of the current billing cycle. The billing portal is securely managed by Stripe.
If your plan includes a trial period, you may cancel at any time during the trial and continue to use the service until the trial end date.
At the end of the trial, your selected plan will automatically begin, and the subscription fee will be charged unless you cancel before the trial ends.
We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Service. We also reserve the right to modify or discontinue all or part of the Service without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any complaint or claim against us relating to these terms and conditions or our Service, you must first contact us directly and give us a reasonable amount of time to respond and resolve the issue. If we are unable to resolve the issue, then you must submit your final legal action notice to us by emailing to legal (@) theorypass.co.uk, giving us 4 weeks to respond before taking any legal action.
In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us using our contact form.
Theorypass
United Kingdom
hello (@) theorypass.co.uk